Refund policy

Can I have a refund or exchange on my product?

We will issue refunds for orders that are damaged or defective (e.g. misprints, receiving the wrong color or size, manufacturing damage of the garment, etc). If a return or exchange is requested, we will review the request and determine if a refund or exchange will be given. To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Refund/exchange requests must be made within 30 days of the purchase at support@breatheandflow.org.

No refunds will be given for mistakes made outside of our control. This includes you ordering a wrong size, style, or color. We print the exact number of garments, based on the orders that came in, and we will not have extras. Please review your order before you finish checkout to avoid any issues. We will also send an email with details about your order immediately after your order is placed, and if there are any discrepancies in your order at that point, please contact us ASAP at support@breatheandflow.org to see if we still have time to update your order before it goes into production.

I received a wrong/damaged product, what should I do? 

We are so sorry if the product you ordered arrived damaged or wrong. To help us resolve this for you quickly, please email us at support@breatheandflow.org within a week of receiving your order with photos of the damaged / wrong product, your order number, and any other details you may have about your order. We will get back to you with a resolution as soon as possible! 

I decided that I do not like the item I ordered. What can I do?

Bummer to hear it didn’t work out for you. Unfortunately, our return policy does not cover buyer’s remorse so we will not be able to issue you a refund for the order. All our orders are printed on-demand, so we would not be able to take your return and resell it.

Can I exchange/refund my order for a different color or size?

Since everything is created on-demand, we cannot exchange your order for a different color or size. Please be sure to check out the sizing chart and take a look at the sample pictures before ordering to ensure you pick the appropriate size.

Though rare, it is possible that an item you ordered was mislabelled. If that is the case, please let us know at support@breatheandflow.org within a week after receiving your order. Please include your order number and photos of the mislabeled item, and we will send you a new one or issue a refund.