Shipping policy
How do I track my order?
You will receive a carrier tracking link via email when your order ships out.
When will I receive my order?
Usually, it takes 2–6 days to fulfill an order, after which it is shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
All orders are processed & shipped as soon as possible through many of our domestic and international warehouses, depending on the fastest shipping method available to your location. Some products are only available in certain countries so depending on your location, you might receive items much earlier or later - it's nearly impossible to us to predict delivery times. Please allow extra time during the holiday season as postal delays are out of our control. Additional factors such as distance, customs, and natural disasters may cause further postal delays. The carrier tracking information is included with every order and will be emailed out once the order has been shipped.
Due to the COVID-19 pandemic, fulfillment times may be longer than usual and may continue to fluctuate until things get back to normal. There are delays in the supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
Where will my order ship from?
Depends on where the order is being shipped to. We work with on-demand order fulfillment companies with facilities worldwide!
Will I be charged customs for my order?
An additional customs tax and import duties fee can occur on international orders depending on where the items are shipped from. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. We are not responsible for delays caused by the customs department in your country.
Why is my order taking longer than expected?
On occasion, the order fulfillment may take longer than initially expected. This may be caused by one of the following:
- The garment is out of stock and needs to be ordered from the supplier (if the delay is just a few days, the print providers do not necessarily inform us).
- The product did not pass the post-production quality check and needs to be reprinted to ensure a high quality standard.
- The order contains 12 or more items.
My order never arrived but instead was returned to the warehouse. What should I do?
You can request a reshipment of your order by confirming that the shipping address was accurate and complete. If the address was correct, then the Breathe and Flow team will cover the cost of the reship. If the address was your error, then you will cover the shipping costs. Please email support@breatheandflow.org to assist.
My order was lost in transit. What are the next steps?
All the shipping methods have tracking, although the accuracy may differ for some carriers. If it is past the estimated delivery date and you still have not received your order, the package might be lost in transit. If the package still has not arrived, let us know no later than 30 days after the estimated delivery date at support@breatheandflow.org with your order number.
My order was marked as delivered, but I have not received it yet.
We have no control over how shipping carriers deliver packages. Sometimes packages can be left in an unexpected location at the address so it’s worth checking around. We recommend you to inquire if any additional details were left by the delivery staff. Please note that we don’t cover refunds due to carrier errors. You can place a new manual order to have it reshipped at your expense.